Last Updated: 28.01.2025

Chartwell Classic Windows Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect through our website, https://chartwellclassicwindows.com/ (the “Site”).

Information We Collect

We may collect the following types of personal information from users who interact with our Site:

Personal Identifiable Information (PII):

• Name

• Email Address

• Phone Number

Non-Personal Information:

• Browser type and version

• Device information

• IP address

• Pages visited on our Site

• Duration of visits

How We Collect Information

We collect information through the following methods:

Direct Collection: Information you provide to us when filling out contact forms, requesting quotes, or subscribing to our newsletter.

Automated Tools: Information collected through analytics tools, cookies, and similar technologies.

Third-Party Services: Data collected via services such as:

• Google Analytics (GA4)

• Google Tag Manager (GTM)

• Microsoft Clarity

• Meta Pixel

• Google Search Console (GSC)

How We Use Your Information

The information we collect is used to:

• Provide Services: Respond to inquiries, process requests, and deliver relevant information about our services.

• Improve the User Experience: Analyse site usage and improve functionality.

• Marketing and Advertising: Optimise advertising campaigns and deliver personalised content using tools like Meta Pixel.

• Compliance: Ensure compliance with legal obligations such as GDPR.

Data Sharing

We may share your information with third-party service providers to support our operations. These include:

• Analytics Platforms: Google Analytics, Microsoft Clarity

• Advertising Platforms: Meta Pixel

We do not sell, rent, or trade your personal information to third parties.

Your Rights

As a user, you have certain rights under applicable data protection laws, including the GDPR. These rights include:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request deletion of your personal information (subject to legal obligations).

To exercise your rights, please contact us via the information below. We may require you to verify your identity before processing your request.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission or storage system can be guaranteed as completely secure.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that we have collected data from a child under 13, we will delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:

Chartwell Classic Windows Ltd
Email: [email protected]
Phone: 0333 091 4200

By using our Site, you agree to the terms of this Privacy Policy.